Refund Policy — Rap Your Life

Credit purchases

If you purchased a credit pack in error and have not used any of its credits, contact support@airapvideo.life within seven days of purchase to request a refund. Include your account email, order identifier and reason. We review the order and credit history; do not include a password or full card details.

If some credits have been used, the purchase is normally not refundable for a change of mind. Duplicate payments, unauthorized charges and service faults will be investigated. Your mandatory consumer rights, including any withdrawal or refund rights that apply where you live, take precedence over this policy.

Failed generation

A generation confirmed as failed returns the credits reserved for that task to your account. This is a credit correction, not a refund to your bank card. If submission is unconfirmed, the task may need reconciliation; contact support rather than repeatedly submitting the same job. A completed AI result may differ from a preview. If it is corrupt or technically unusable, send the task identifier so we can investigate.

Processing a refund

Approved purchase refunds are returned through the original payment method where supported. Corresponding unused credits are removed to prevent both spending and refunding the same purchase. Payment providers and banks determine when funds appear; we do not guarantee a bank-processing deadline. Contact support promptly if you do not recognize a charge, and retain your order confirmation.